Terms of Service

WE ARE NOT A MOTOR VEHICLE DEALER, BROKER, AUCTIONEER, AGENT, REPRESENTATIVE, FIDUCIARY, ADVISOR, LENDER, OR INSURER. We do not own, sell, lease, appraise, inspect, transport, finance, insure, or take title to any vehicle. We do not negotiate on your behalf and we do not act for any dealership. We provide software that connects buyers and dealerships.

We are not a party to any purchase, sale, trade-in, financing, warranty, service, or delivery agreement that results from the Platform. Every such agreement exists solely between the buyer and the dealership. Nothing in these Terms or in your use of the Platform creates any agency, brokerage, employment, partnership, joint venture, franchise, or fiduciary relationship between you and us, and we exercise no control over any dealership's pricing, personnel, inventory, or conduct.

We provide no legal, financial, tax, insurance, credit, or fiduciary advice. Any educational content on the Platform is general information only.

The Platform is in early access while we onboard dealerships area by area. We do not guarantee that any dealership participates in your area, that you will receive any offer, that you will receive more than one offer, or that any offer will meet your target price, timing, or vehicle preferences. We may add, change, suspend, or discontinue any feature, category, geography, or the Platform itself at any time.

• Blind bidding: Dealerships cannot see competing bid amounts, only whether they are currently winning or losing. Buyer contact details are withheld from dealerships until the buyer accepts an offer.
• All-in OTD only: Offers are submitted as a single out-the-door figure intended to include the vehicle price, dealer charges, taxes, title, and registration as described by the bidding dealership. The completeness and accuracy of an offer are the sole responsibility of the dealership that made it.
• Bidding window: Each posted request runs for a limited period (5 days by default). Dealerships local to the buyer receive a 24-hour exclusive window before the request opens to dealerships outside that area. Buyers may renew an unaccepted request and may edit details. We may close, extend, expire, or remove any request at our discretion.
• With or without a target: A buyer may request competing offers without naming a maximum OTD price, or may post a target maximum OTD price that a dealership can take outright or bid under. A target is not an appraisal, a valuation, or a representation by us that any dealership can or will meet it.
• No obligation: A buyer may decline every offer. No offer, acceptance, or auto-accept action on the Platform creates a binding contract to buy or sell. Only documents signed directly with the dealership do.
• Auto-Accept: If a buyer turns on Auto-Accept with a threshold price, the Platform may automatically mark the first qualifying offer as accepted and decline others, which may end the search before a lower offer arrives. The buyer is solely responsible for the threshold they set. Automatic acceptance is a marketplace status change, not a purchase contract.
• Prohibited conduct: Fake or non-honorable offers, bid manipulation, harvesting buyer data, contacting buyers outside the Platform before acceptance, scraping, reverse engineering, and misrepresenting license status are grounds for immediate removal without refund.

WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY ACT OR OMISSION OF ANY DEALERSHIP. Without limitation, we are not responsible or liable if a dealership: fails or refuses to honor an offer it submitted; raises the price, adds charges, add-ons, accessories, or conditions at signing; conditions the price on financing, insurance, or a product purchase; sells the vehicle to someone else; substitutes a different vehicle; misdescribes a vehicle's trim, equipment, mileage, condition, history, or title status; changes, lowers, or withdraws a trade-in allowance after inspection; misrepresents incentive or rebate eligibility; delays or fails to deliver; mishandles a payoff, deposit, registration, title, or refund; treats you unprofessionally; or violates any law.

Offers, statements, photographs, availability, and terms presented by a dealership are that dealership's own representations. We do not verify, guarantee, insure, underwrite, or endorse them, and we do not guarantee that any offer is accurate, complete, currently available, or lawful.

Reporting a problem. If a dealership does not follow through on an offer, or if what you are shown at the dealership does not match the offer you accepted, report it to us using the Report a problem with this offer control on your deal in My Deals, or through our Contact page. Include the request reference, the dealership, and what happened. We retain the original submitted offer for reference.

We will review reports we receive and may, at our sole discretion, contact the dealership, request documentation, issue a warning, restrict bidding, suspend or terminate the dealership's access, or remove content. REVIEW IS AT OUR SOLE DISCRETION AND IS NOT A PROMISE OF ANY INVESTIGATION, TIMEFRAME, OUTCOME, ENFORCEMENT ACTION, PRICE PROTECTION, REPLACEMENT VEHICLE, REIMBURSEMENT, REFUND, OR COMPENSATION OF ANY KIND. We do not act as your representative, adjuster, arbitrator, or advocate in any dispute with a dealership, and reporting a problem to us does not preserve, extend, toll, or substitute for any right or remedy you may have against that dealership.

You represent and warrant that every piece of information you submit is accurate, complete, current, and not misleading, that you are at least 18 years old and legally able to enter a purchase, and that you are posting a genuine request with the intent to purchase on the terms you state.

WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY CONSEQUENCE OF INFORMATION YOU MISSTATE, OMIT, OR EXAGGERATE. Without limitation, this includes misstating your trade-in's year, make, model, trim, mileage or hours, condition, damage, prior accidents, mechanical or flood or frame damage, modifications, tire or equipment condition, title status (including salvage, rebuilt, branded, or lien status), registration status, ownership or authority to sell, lease status, or the amount, holder, or existence of a payoff; and misstating your ability or intent to purchase, including your credit, income, employment, down payment, available funds, financing or pre-approval status, insurability, driver licensing, age, identity, or authority to sign.

A trade allowance quoted on the Platform is provisional and based only on what you submitted. Any dealership may inspect the trade in person and revise or withdraw its allowance, and any resulting change in the deal is between you and that dealership.

If you misrepresent anything, use the Platform for an unlawful purpose, post requests you do not intend to complete, submit someone else's information, abuse a dealership, or otherwise breach these Terms, we may cancel your request, close or remove your listing, withhold or revoke access, suspend or terminate your account, and report the conduct to affected dealerships or to authorities, in each case without notice, liability, or refund.

Posting a request and receiving offers is provided to buyers at no charge. Participating dealerships receive 60 days free with no card on file; at the end of that period the account pauses until we activate paid access. Paid access is a flat $500 per month per approved location (or as quoted), covering unlimited bids with no per-lead fee, cancellable at any time effective at the end of the then-current billing period. Subscription fees are billed in advance, are non-refundable except in our sole discretion, and dealerships are responsible for all applicable taxes. Notify us in writing of any billing dispute within sixty (60) days of the charge; failure to do so waives the claim.

• Verification required: A dealership must submit accurate business, contact, and license information and be approved by us before it may submit offers. We may decline, hold, suspend, or revoke access at any time, with or without reason.
• Honor your offers: Every offer must be a genuine, currently available all-in OTD price the dealership will honor as presented, without added charges, conditions, or required product purchases that were not disclosed in the offer.
• No lead guarantees: We make no representation as to the number, quality, geography, category mix, or conversion rate of requests available to bid on.
• Buyer data: Buyer contact information released after acceptance may be used only to complete that transaction, and never for resale, list building, or unrelated marketing. Dealerships are solely responsible for compliance with all applicable advertising, licensing, lending, telemarketing, privacy, and consumer-protection laws.
• Dealership indemnity: A dealership additionally indemnifies us for any claim arising from an offer it submitted, a vehicle it sold or failed to deliver, its handling of buyer information, or its violation of law.

Buyer access uses a one-time email sign-in link. You are responsible for keeping your email account and any password secure and for all activity under your account. We are not liable for loss arising from unauthorized access to your email or credentials. Notify us immediately if you suspect unauthorized use.

THE PLATFORM AND ALL CONTENT, OFFERS, AND MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, QUIET ENJOYMENT, OR RESULTS.

WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, THAT NOTIFICATIONS OR EMAILS WILL BE DELIVERED, THAT ANY OFFER WILL BE RECEIVED OR HONORED, OR THAT ANY INFORMATION SUBMITTED BY A DEALERSHIP OR A BUYER IS ACCURATE OR COMPLETE. WE DISCLAIM ALL LIABILITY FOR VEHICLE DEFECTS, MILEAGE, TITLE OR BRANDING ISSUES, RECALLS, SAFETY, EMISSIONS, INSPECTIONS, APPRAISALS, INCENTIVE ELIGIBILITY, TAXES, FEES, REGISTRATION, FINANCING, INSURANCE, TRANSPORT, AND ALL OTHER THIRD-PARTY ACTS, OMISSIONS, CONTENT, AND SERVICES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE (INCLUDING OUR AFFILIATES, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS, LOST SAVINGS, LOST OPPORTUNITY, LOSS OF DATA, LOSS OF GOODWILL, COST OF SUBSTITUTE TRANSPORTATION OR VEHICLES, RENTAL COSTS, DIMINISHED VALUE, OR ANY DAMAGES ARISING FROM A DEALERSHIP'S CONDUCT OR NON-PERFORMANCE, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU ACTUALLY PAID US IN THE THREE (3) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (WHICH IS ZERO FOR BUYERS) OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS APPLY REGARDLESS OF THE THEORY OF LIABILITY AND SURVIVE ANY FAILURE OF AN EXCLUSIVE REMEDY.

NOTHING IN THESE TERMS LIMITS LIABILITY FOR OUR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, INTENTIONAL FRAUD, OR ANY MATTER THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, INCLUDING NON-WAIVABLE RIGHTS UNDER THE FLORIDA DECEPTIVE AND UNFAIR TRADE PRACTICES ACT (FDUTPA). Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

Because we are not a party to the transaction, any dispute between a buyer and a dealership is solely between them. To the maximum extent permitted by law, you release Haggle House and its affiliates, members, officers, employees, and agents from all claims, demands, and damages of every kind arising out of or connected with any such dispute, including a dealership's failure to honor an offer and a buyer's misrepresentation of a trade-in or ability to purchase. If you are a California resident, you waive California Civil Code Section 1542.

You agree to indemnify, defend, and hold harmless Haggle House and its affiliates, members, officers, employees, and agents from any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from (a) your breach of these Terms; (b) inaccurate, incomplete, or misleading information you provided, including about a trade-in or your ability to purchase; (c) any transaction, offer, vehicle, trade-in, or financing you entered into or failed to complete; (d) your dispute with any other user; or (e) your violation of any law or the rights of any third party.

These Terms are governed exclusively by the laws of the State of Florida, without regard to conflict-of-laws principles.

Informal resolution first. Before starting any proceeding, you agree to contact us through our Contact page with a written description of the dispute and to allow sixty (60) days for good-faith resolution.

ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM (INCLUDING QUESTIONS OF ARBITRABILITY) SHALL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION IN JACKSONVILLE, FLORIDA, ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION UNDER ITS CONSUMER ARBITRATION RULES THEN IN EFFECT. The arbitrator has exclusive authority to rule on arbitrability. Judgment on the award may be entered in any court of competent jurisdiction. YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION. Either party may bring an individual claim in small-claims court instead. We may seek injunctive relief in court to protect our intellectual property or Platform security.

Opt-Out Right: You may opt out of this arbitration provision by sending written notice via our Contact page within thirty (30) days after first accepting these Terms, including your full name, address, and request reference. If you opt out, disputes shall be resolved exclusively in the state or federal courts located in Duval County, Florida, and you consent to venue and personal jurisdiction there. ANY CLAIM MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER IT ACCRUES, OR IT IS PERMANENTLY BARRED.

We collect only the information necessary to operate the Platform and we do not sell personal information. Your contact details are released to a dealership only after you accept that dealership's offer. See our Privacy Policy for details on collection, use, and sharing.

The Platform, its software, design, text, and marks are owned by us or our licensors. You may not copy, scrape, frame, resell, reverse engineer, or use automated means to access the Platform, interfere with its operation, or attempt to access data you are not authorized to see. You grant us a non-exclusive license to host, display, and share the content you submit as needed to operate the Platform, including sharing request details with dealerships.

• Entire Agreement: These Terms and the Privacy Policy are the entire understanding and supersede all prior agreements, including any earlier consulting or services agreement.
• Changes: We may update these Terms by posting a revised version with a new revision date; continued use constitutes acceptance.
• Severability: If any provision is held invalid or unenforceable, it is limited or severed to the minimum extent necessary and the remainder stays in full force. If the class-action waiver is held unenforceable, the arbitration provision is severed as to that claim only.
• No Waiver: Failure to enforce any right is not a waiver.
• Assignment: We may assign these Terms; you may not without our prior written consent.
• Force Majeure: We are not liable for delays or failures due to events beyond our reasonable control, including outages, carrier or email provider failures, natural disasters, and dealership unavailability.
• Electronic Acceptance: Your electronic acceptance or continued use is a binding signature under Florida law.
• Survival: Sections 1 and 4 through 13 and any payment obligations survive termination.

For questions about these Terms, or to report a problem with a dealership or an offer, visit our Contact page.